Benefits of the Tour Management System to Agents, Wholesalers and Suppliers

Benefits to Agents

• As an agent, your customers are most important to your business. Keeping customers happy and well respected is part and parcel of a sound business practice. Let the TMS help improve your customer experience by making your workforce available and more pleasant to your customers. Take the stress of the business away from your employees; give them a reason to treat your most valuable assets – your customers better.
• With the TMS, making the information most relevant to customers available to them is so easy. Personalise and customise each package for the type of target audience you desire. Just as each destination is unique, so is the experience and preparation to visit a destination. Prepare your customer beforehand with the information most relevant for the visit – remember, a happy customer is a returning customer.
• The excessive usage of paper during the booking and service process is now a thing of the past with the TMS. No longer do you have to maintain a long paper trail for each booking made. Centralise your booking data, keep it for generations to come. Perform analysis on the data gathered. Find out what you need to know about your business with aid of digital data gathered. Never again will you have to file, stamp or store papers of your client’s transactions. Welcome to the world of Paperless Solutions.
• With the power of the TMS, maintain an experienced, well trained team of employees all year round. It doesn’t matter if its peak season or off peak season, with the TMS never again will you have to worry about increasing your workforce to meet peak season demands or paying an idle workforce during off peak season. The key to a balanced workforce is the TMS, it makes bookings so easy and fast to complete, you will have time for each of your customers.

Benefits to Wholesalers

• Are you concerned over maintaining a fixed pricing policy for your products?  Are market forces dictating the prices of your product? As a distributor or Wholesaler of travel products, we understand that maintaining your pricing policy is of the utmost importance to your business. This is why the TMS has you in mind with its world class features that allow you to control and maintain your pricing policy.
• Never again will you have to worry about allocations to high performing agents. With the TMS, you can analyse and determine your high performing agents based on Booking Data collected. Motivate your agents by granting them the option of increased income based on higher volume of products allocated to them. You also have the advantage of assigning each of your agents a classification. This classification would be closely tied to the performance of each agent thus enabling you to make a more informed decision on your allotment.
• This data and analysis stems from a Centralise booking system located at your choice of location. With a centralised system, you have the advantage of being able to obtain instant data with regards to Booking, Sales and Revenue.

Benefits to Supplier

• As a Supplier of Tour Products one of your major concerns is maintaining a fixed quota policy of your products for your best performing wholesalers. With its features specifically geared towards the Travel Industry, rest assured the TMS has made every effort to meet the needs as a Supplier towards your Wholesaler. With the TMS, your wholesalers will always be given the treatment their performance deserves.
• Help your Wholesaler maintain a level of price and profit margin that is satisfactory to them. This is done automatically across the board for each product offered. Thus, reducing the fear of a drop in profit margins even when there is a change in the product price.